Complaints

Complaints

1. The Seller shall be liable to the customer who is a consumer under the warranty for physical defects (non-conformity of the goods with the contract) and legal defects (such as ownership or encumbrance of the thing by a third party’s right) of the products purchased in the Store. This applies to defects that existed at the time of the passage of danger to the customer or are due to a cause inherent in the sold product at the same time. The scope of the warranty is defined by the Civil Code of April 23, 1964. (Journal of Laws No. 16, item 93, as amended) and other generally applicable laws, including the Law of May 30, 2014. On consumer rights (Journal of Laws 2014 item 827).

2. The customer is entitled to the following requests: repair of goods, replacement of goods with defect-free goods, price reduction, withdrawal from the contract.

3. The seller is liable under the warranty if the physical defect is discovered before 14 days from the release of the goods to the customer. The claim for free repair of goods is barred by the statute of limitations of one year. Within this period (14 days from receipt of the goods), the customer may withdraw from the contract of sale or make a statement of price reduction due to a defect in the goods. After one year, the seller will repair the goods for a nominal amount. The seller in this case does not cover shipping costs both ways. They are covered by the Buyer.

4. A complaint can be submitted in any form. We prefer to submit complaints by email at: elenagorzycka@gmail.com. In order to process the complaint efficiently, we recommend including the following data in the complaint: name, address, e-mail address, telephone number, the subject of the complaint and the order number, indicating the customer’s request, any circumstances justifying the complaint, the date on which the defect was found, and if possible photos of the defect.

5. If the data or information provided in the complaint needs to be supplemented, the Seller will ask the complainant to supplement it to the extent indicated before considering the complaint.

6. If it is necessary to process the complaint, the customer will be asked to return the advertised product to the Seller at the address:
   Lena Gorzycka Jewels, 01-793, Warsaw, ul. Rydygier, 11A / 248.

7. The seller will promptly, but no later than within 14 (fourteen) days, respond to the customer’s complaint and notify the customer on how to proceed.